General Shopping Cards Cashback Combo deals
  • General

  • How do I get upfront savings?

    The offer detail page will show you everything you need to redeem your saving.

    If the discount is applied with an offer code, enter this at the checkout at the merchant's site to receive the saving.

  • What are shopping cards?

    You can save up to 20% on high street and online brands by purchasing retail vouchers and/or shopping cards.

    Simply order these online and:

    1. Instant e-vouchers will be delivered instantly directly to your email inbox alongside the confirmation of purchase.

    2. Non-instant e-voucher orders placed after 10.30am are processed the following working day. All e-vouchers are sent by email within 48 working hours from the time of processing.

    3. Top-up cards and paper vouchers will be posted to you. You can top up your reloadable cards any time through the My Account > Shopping Cards section.

    Once you receive your card or vouchers, start shopping in stores or online.

  • What is Cashback?

    Cashback is a discount which is applied after you've bought something online. It is either a percentage of the amount you spent with the retailer, or a fixed sum.

    So if you buy something for £100 online with Cashback of 6%, you pay the retailer £100 and we credit £6 to your Cashback account. You can check your Cashback transactions using the 'Cashback Statement'.

  • How do I update my personal account information and my password?

    Click on 'My Account' on the top right hand corner. You can change all of your personal details here.

  • I have logged into website and the helpdesk box on the left is pre-populated with my home phone number, how has this occurred?

    If you have previously filled in your details when you registered, the site will recognise these details and they will pre-populate when you log in again.

  • How do I redeem an offer?

    To redeem an offer, click on the Go button, which will then take you to the merchant's site where you can complete your purchase. Your purchase must be completed online, unless the offer specifically states otherwise.

  • What do I do if the offer code doesn't work?

    Please make sure you are entering the code exactly as it appears on the site. Codes may be case sensitive. Please also read the restrictions on the offer to make sure that your purchase qualifies.

    Most importantly if the code is not working, please do not make your purchase until you have contacted us and we have resolved the issue. We will get back to you as soon as possible to confirm if the offer is broken and what steps we are taking to fix it.

  • Cookie information

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  • What are cookies?

    Cookies are small files which are stored on your computer. Each site you visit has a specific set of files and these can only be accessed by that specific website. Some cookies are essential to the operation of the site such as those that keep you logged in. Others allow us to improve your experience with additional features such as setting the website's width and height according to your screen size. All cookies used by Xexec hide any personally identifiable information.

  • Contact the helpdesk

    You can contact the helpdesk by calling 0208 2016483 or emailing contactus@xexec.com

  • Shopping Cards

  • How do I buy shopping cards & e-vouchers?

    The discounted shopping vouchers, e-vouchers and reloadable shopping cards are easy-to-use vouchers and top-up cards which can be purchased directly from Xexec online.

  • Where are my instant e-vouchers?

    Instant e-vouchers are delivered instantly and will come directly to your email inbox alongside the confirmation of purchase.

    If these do not arrive with your confirmation email they can also be found in the ‘My Account’ section on your portal.

    The terms and conditions for each product are stated under the retailer section on the platform.

  • How are paper vouchers and reloadable cards sent to me?

    Both paper vouchers and top-up cards are sent out first class post. If your total order for paper vouchers is £300 or above, we will send your vouchers out via special delivery at our cost. Top-up cards are only sent by special delivery when the order exceeds £1000.

  • Can I change my delivery address?

    For security reasons, vouchers and gift cards can only be sent out to the address at which the payment card is registered. However, if you urgently require the delivery at an alternative address, you can email us in to retailvouchers@xexec.com from your work email address after placing your order, and include the following details: order number and alternative delivery address.

  • How quickly will I get my vouchers and reloadable cards?

    Instant e-vouchers will come directly to your email inbox alongside the confirmation of purchase.

    For non-instant retail vouchers (reloadable top-up cards, paper vouchers and non-instant e-vouchers), the following applies:

    Orders placed before 10:30am Monday to Friday will be processed the same working day. Orders placed after 10.30am Monday to Friday will be processed the following working day. Weekend, bank and public holiday orders will be processed on the next working day. All non-instant e-vouchers are sent by email within 48 working hours from the time of processing.

    Please note: If large quantities of vouchers are ordered, your order may be delayed depending on stock availability at time of processing. If the order requires a signature and no one is available to sign for it, you may be required to re-arrange delivery or collect from your local post office depot.

    Please allow up to five working days following the day of the order for your top-up card to arrive. You must contact us on the fifth day by email if you have not received your top-up card. Please note, Xexec will not offer or provide compensation for any losses.

  • How long will it take to top-up my reloadable card?

    • If you place your order before 10.30am Monday to Friday, your credit will be ready to spend within 48 working hours. We strongly recommend you double check the balance before trying to spend the credit. You can usually check your balance on the retailer's website, by calling the telephone number on the back of the card or instore at a till point.

  • What are the general delivery charges?

    If your order contains just paper vouchers / reloadable cards totalling £300 or above, Xexec will dispatch this order via special delivery at no further cost to you.

    If your order contains just paper vouchers / reloadable cards totalling under £300, these will be dispatched via first class post unless you choose to pay for special delivery. (Please check general terms and conditions in regards to lost/stolen vouchers for further information).

    If your order contains a mixture of paper vouchers and reloadable cards, and the total value of the order is under £300, all the items in your order will be dispatched via first class post.

    If your order contains a mixture of paper vouchers and reloadable cards and the total value of paper vouchers is over £300, the paper vouchers will be dispatched via special delivery and the reloadable cards will be sent via first class post, unless they add up to over £1,000.

    If your reloadable cards add up to £1,000 or over they will be dispatched by special delivery at no further cost to you.

    All e-vouchers are delivered via email at no further cost to you.

    All top-ups on existing reloadable cards are free of charge.

  • Can I pick the denominations of paper vouchers?

    You can choose the denomination of voucher at the basket stage displayed on the product page. If you have a particular preference, please make your selection, and phone the Xexec’s Helpdesk on 020 8201 6483 quoting your order number once you have completed your order – and we will do our best to help. You cannot request custom denominations online and we cannot guarantee denominations at any stage.

  • Can I spend e-vouchers or use reloadable cards for online purchases?

    This depends on the retailer. Please check the product description for the voucher / reloadable card that you are interested in and check the terms and conditions, if any.

  • Will the retailer give me change when I spend a shopping voucher?

    This depends entirely on the retailer. Most retailers will not give cash as change for a purchase made using vouchers. Instead, change will usually be given as vouchers or on a gift card. It is the retailer’s discretion whether or not to give change in cash on purchases made using vouchers. If this is important to you, please check the policy with the retailer prior to purchasing the vouchers from Xexec.

  • I have received my vouchers, but the amount is not what I ordered. What do I do?

    Voucher orders are not always sent together which means a single order may arrive in separate deliveries and on different days. Please allow three further working days after receiving your first item for additional deliveries to take place.

    If, at this stage, you have still not received all your vouchers, please contact the Retail Vouchers Team on 020 8201 6483 or email retailvouchers@xexec.com with your order reference number so we can investigate with immediate effect. If you have received more vouchers than you ordered, please contact us so we can investigate the matter further.

  • I have received the wrong order. What do I do?

    Please contact the Xexec’s Helpdesk 020 8201 6483 or email retailvouchers@xexec.com as soon as possible after you have received the incorrect vouchers.

  • My order has not arrived. What do I do?

    Please contact the Xexec’s Helpdesk 020 8201 6483 or email retailvouchers@xexec.com with all the details so we can investigate further.

  • I have received my order and no longer require the vouchers or reloadable cards. What do I do?

    Vouchers are treated as cash, so unfortunately once the order has been processed, we cannot accept the vouchers back for security purposes. Therefore, we are unable to provide a refund. E-vouchers come in the form of e-codes, which need to be applied on the retailer’s website or within your individual account with the retailer. As the e-codes are emailed to you, we are unable to retrieve them back and assign them to anyone else. Therefore, for security purposes, we are unable to provide a refund for e-vouchers.

    Top-cards will contain the credit you requested at the time of placing your order. If you have not spent any of this credit and the retailer allows Xexec to remove funds from your top-up card, we can provide you with a refund at a cost of £12.50. This will be deducted from the amount that is refunded back into your account after the balance has been removed from your top-up card.

  • Buying Instructions

    Reloadable top-up cards:

    Select the top-up card you are interested in on the portal.

    Select “Purchase a new card” and click on the "Add to Basket" button.

    Go to the basket and here you can change the amount you would like to top-up by clicking on the "edit" link.

    Enter the new value and click out of the box.

    If you would like to add more items to your basket, click on “Continue Shopping” which will take you back to the home page.

    Once you are happy with the items in your basket, click on “Checkout” and you will be taken to the next stage where you can review the order and delivery options.

    Then click on “Next”, and you will be able to review the address details.

    Once you are happy that they are correct, click on “Next”. This will take you to the payment stage.

    Select the type of card you would like to make payment with (surcharges will apply for credit card payments).

    Once card details have been entered, click on the “Continue” button.

    This should complete the process and a final confirmation should appear on your screen.

    You should also receive an email that confirms the order number and includes a list of items purchased.

    Topping up your reloadable cards:

    To register and top-up a reloadable card you have purchased on the Xexec portal, go to the offer on the portal.

    Click on “Top-up an existing card” button, situated under the retailer offer page. This will bring up a “Name your new card” window.

    Add this newly named card to the basket through the “Add to Basket” button.

    Enter the value you wish to top-up at the basket stage.

    If you would like to add more items to your basket, click on “Continue Shopping” which will take you back to the home page.

    Once you are happy with the items in your basket, click on “Checkout” and you will be taken to the next stage where you can review the order and delivery options.

    Then click on “Next”, and you will be able to review the address details.

    Once you are happy that they are correct, click on “Next”. This will take you to the payment stage.

    Select the type of card you would like to make payment with (surcharges will apply for credit card payments).

    Once card details have been entered, click on the “Submit” button.

    This should complete the process and a final confirmation should appear on your screen.

    You should also receive an email that confirms the order number including the items that have been purchased.

    Topping up your registered cards:

    Click on "My Account" in the top-right of the portal and then on the "Shopping Cards" tab on the left hand side.

    Your registered cards will be listed on this page.

    Under "Actions" click on "Top-up" which will take you to the product page. Select the card you are trying to top-up and follow the steps in the above sections.

    Paper vouchers:

    Select the paper vouchers you are interested in.

    Select the value from the drop down.

    Click on the “Add to Basket” button.

    Go to basket.

    If you would like to add more items to your basket, click on “Continue Shopping” which will take you back to the home page.

    Once you are happy with the items in your basket, click on “Checkout” and you will be taken to the next stage where you can review the order and delivery options.

    Then click on “Next”, and you will be able to review the address details.

    Once you are happy that they are correct, click on “Next”. This will take you to the payment stage.

    Select the type of card you would like to make payment with (surcharges will apply for credit card payments).

    Once card details have been entered, click on the “submit” button.

    This should complete the process and a final confirmation should appear on your screen.

    You should also receive an email that confirms the order number and includes the items that have been purchased.

    E-vouchers:

    Select the e-vouchers you are interested in.

    Select the value from the dropdown.

    Click on the “Add to Basket” button.

    Go to basket.

    If you would like to add more items to your basket, click on “Continue Shopping” which will take you back to the home page.

    Once you are happy with the items in your basket, click on “Checkout now” and you will be taken to the next stage where you can review the order and delivery options.

    Then click on “Next”, and you will be able to review the address details.

    Once you are happy that they are correct, click on “Next”. This will take you to the payment stage.

    Select the type of card you would like to make payment with (surcharges will apply for credit card payments).

    Once card details have been entered, click on the “Submit” button.

  • Disclaimer

    Don't forget the discount rates on our shopping vouchers are for purchases directly from Xexec only. Some retailers sell shopping vouchers directly on their website, but these will not be at the discounted rate available to Xexec members.

  • Cashback

  • What is Cashback?

    Cashback is a discount which is applied after you've bought something online. It is either a percentage of the amount you spent with the retailer, or a fixed sum.

    So if you buy something for £100 online with Cashback of 6%, you pay the retailer £100 and we credit £6 to your Cashback account. You can check your Cashback transactions using the 'Cashback Statement'.

  • How do I earn Cashback?

    Cashback works in a similar way to earning points on a loyalty card - except that it's cash. The Cashback you earn is not taken off your bill; instead it's credited to your Xexec Cashback account. This will usually be tracked automatically; all you have to do is follow a few simple rules:

    1.Always be certain you use the click through from the Xexec site each time you visit and make a purchase from the Retailer site. You will also need to make sure your shopping basket is empty on the retailer site before clicking through from Xexec.

    2.If there is a problem with your order (or the Retailer site) that stops you from processing the order online, e.g. if there is a problem with your payment, or the retailer has a problem with stock and offers you an alternative product, the retailer may treat your amended order as a new order. This in turn will affect your entitlement to Cashback.. The Retailer site will track your click-through from this site, and if you take any action which earns Cashback. At this point your Xexec account will show a 'pending' payment for the Cashback that you have earned. You will then need to wait until the Retailer tells us that your order has not been cancelled or returned, then you can withdraw your Cashback once it is marked as 'confirmed'.

    3.Cashback may only be paid on the net value excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

  • Tips & Recommendations

    1.Cashback will only be tracked if you sign in to your account and start your shopping by clicking on the retailer´s link within the Discount Site.

    2.Only use voucher codes received from Xexec or voucher codes advertised on the Discounts Site. If a voucher code is used, cashback might not be paid.

    3.If you do not complete your purchase in one sitting your cashback might not track.

    4.Using a saved quote or shopping from previously saved shopping carts may cause your cashback to be declined.

    5.Opening the same website in different tabs or browsers may affect transaction tracking.

    6.If you experience problems while making an online transaction and opt to call the retailer to complete the order, your cashback earning could be affected.

  • Standard Cashback Exclusions

    Please note that the following standard cashback exclusions apply to all purchases:

    1. Where a gift card or shopping card is used in payment of the purchase

    2. Where a voucher or discount code not published by Xexec is used

    3. Where a purchase is cancelled, returned or amended, whatever the reason

    4. Where the order is not completed wholly online in a single visit to the retailer

    5. Where the retailer’s terms and conditions for cashback have not been met

    6. Where another referrer is awarded the commission for the sale e.g. comparison site, rewards site, search engine, etc

    7. Cashback may only be paid on the net value excluding VAT, all other taxes, surcharges and any additional costs such as delivery.

    8. Where a gift card, voucher or postage stamps have been purchased.

    Some retailers do have their own policies and restrictions for cashback earning eligibility and these will be visible under the terms and conditions listed on each retailer page.

  • How long does it take for Cashback to be shown on my account?

    Transactions will usually appear on your account as 'Pending' or 'Confirmed' within 24 hours, but sometimes it may take longer so please allow up to 11 days.

    If after 11 days your transaction does not appear as 'Pending' or 'Confirmed' please email concierge@xexec.com as soon as possible. In the small number of cases where Cashback is not tracked automatically, the quicker you let us know the easier it is to investigate.

    Missing Cashback must be reported to us within 45 days of placing the order with the retailer. We cannot investigate claims on orders that were placed more than 45 days previously.

    Cashback shown on your account as 'Pending' is not missing. A few transactions, for example a policy with a 'cooling off' period, can take up to 90 days to confirm.

  • When will my Cashback be confirmed?

    Cashback on most transactions is confirmed very soon after appearing on your Cashback statement. A small number of transactions take up to 30 days, and an even smaller number take up to 90 days.

    We can't guarantee the exact date Cashback will be confirmed because we need to know that the retailer has approved the transaction. Retailers need to check that an order hasn’t been cancelled or returned, and that any 'cooling off' period is complete. For some hotel and travel bookings, Cashback is not confirmed until after the travel has taken place. These are some of the reasons that there may be a time lag between the transaction and Cashback appearing as 'Confirmed'.

  • Why is my Cashback 'Pending'?

    Cashback is shown as 'Pending' on your account until we have received confirmation from the retailer that the transaction has been approved. The status will then change to 'Confirmed'.

  • Can I earn Cashback when I buy shopping vouchers from a retailer online?

    Cashback cannot be earned when you purchase shopping vouchers from a retailer's own website. To make a saving on shopping vouchers, visit the ‘Retail Vouchers’ area and order directly from there at a discount.

  • Can I keep the Cashback on cancelled, returned or incomplete orders?

    No. If you return an item or cancel your order then you may not keep the Cashback. Only eligible completed purchases are entitled to Cashback.

    If you have a 'Confirmed' or 'Pending' transaction in your account that you know should be cancelled then please contact Concierge@xexec.com and we will remove it. Before making a withdrawal we will ask you to confirm that you are entitled to the Cashback being withdrawn.

  • Is cashback guaranteed?

    Our service allows members to earn cashback on tracked purchases from retailers. To qualify for cashback, the retailer must confirm that the purchase is tracked, genuine and successful and your resulting referral fee must be received by us (becoming “Cashback” as a result).

    We're afraid that cashback and cashback payment periods cannot be guaranteed due to the number of parties involved in the process but we will always do our best to obtain your payment for you as quickly as possible.

    If your purchase is declined we can investigate this further - we’ll go back to the retailer to find out why they declined the cashback but ultimately the retailer’s decision is final.

  • Can I use a voucher or other promotional discount with Cashback?

    In most cases you cannot combine vouchers or codes from somewhere other than Xexec with Cashback. Usually, these can only be used in conjunction with the website or organisation that issued them. Only if the voucher or promotional discount is featured as part of the offer text on Xexec, will you be able to use it and earn Cashback.

    You can still earn loyalty points for a retailer as well as Cashback.

  • I have not received the Cashback I was expecting.

    Please email contactus@xexec.com and we will look into this for you.

    Please note that we can only help with missing Cashback if you contact us within 45 days of making the transaction. After 45 days, we cannot trace the Cashback.

  • I think the amount of Cashback I have received is wrong

    Occasionally, the Cashback amount will appear to be wrong, more or less than you were expecting.

    Please look at the offer again and check: - if postage and packing is excluded when calculating Cashback - if Cashback is given on the purchase price excluding VAT - the rate of Cashback which applied to the particular item you purchased.

    If the Cashback is still wrong, please email concierge@xexec.com

    Incorrect Cashback must be reported within 45 days of placing the order.

  • My Cashback has been cancelled or has disappeared from the screen

    There are a number of reasons why a retailer will reject a Cashback payment:

    1. The item ordered was returned

    2. The original order was changed or cancelled

    3. The purchase did not meet the requirements for earning Cashback, for example some retailers only pay Cashback for first time customers

    4. For travel arrangements, the travel did not take place

  • Do I get Cashback if the purchase is not completed wholly online?

    No. Cashback is only paid for orders that are completed wholly online (unless, very rarely, the offer details state otherwise). If there is a problem with your order that requires your purchase to be completed by phone or some other way the retailer will not pay Cashback.

    Orders placed online that are later changed by phone or email are not eligible for Cashback. This includes, for example, insurance quotes that are obtained online but are later confirmed over the phone. Additionally, if there is a problem with your order that requires the retailer to contact you e.g. if there is a problem with your payment, or the retailer has a problem with stock and offers you an alternative product, the retailer may treat your amended order as a new order. This in turn may affect your entitlement to Cashback. If this occurs we strongly advise you to cancel your order and place a new one via Xexec’s. Otherwise the payment of Cashback cannot be guaranteed.

    If, however, your online purchase requires a paper application form to be completed (e.g. with bank accounts) you will still earn Cashback.

  • Do I need to adjust my security settings to earn Cashback?

    Most members are able to earn Cashback with security set to the default levels.

    Computers with particular security settings may block retailers from tracking your Cashback. A few security programs (Norton Internet Security and Zone Alarm Pro, for example) have "privacy" features which prevent retailers from collecting data, such as which websites you have visited.

    In order for a retailer to award Cashback, the retailer needs to know that you are visiting from Xexec’s. Therefore these 'privacy' features must be turned off.

  • Do I need to adjust the security settings on my computer to ensure that Cashback is tracked?

    The vast majority of members are able to earn Cashback without needing to adjust any settings on their computers. If you are using a normal work or home computer (sometimes called 'standard build') then Cashback should track automatically providing none of the security settings have been changed. Some computers however, with particular security settings, may block retailers from tracking your Cashback.

    If you think you are having problems with Cashback tracking, you can check the following to see if any of the points apply to you:

    Internet Explorer - go to Tools -> Internet Options and click on the Privacy/Security tab. 'Medium' is the default setting, and is recommended by Microsoft for everyday internet use. This setting will enable retailers to set tracking cookies, and therefore allow you to earn Cashback.

    Firefox (in Mircrosoft Windows) - Choose Tools -> Options from the menu, then select the privacy tab. From here choose 'cookies' and tick the box that says 'allow sites to set cookies'. The 'for originating website only' option should be unchecked.

    Firefox (in Mac) - Choose Firefox -> Preferences from the menu, then select the privacy tab. From here tick the box that says 'Accept cookies from sites' and also tick 'Accept third-party cookies'.

    If you use Norton Internet Security or Zone Alarm Pro you will need disable the ad blocking feature. Turning off ad blocking is a very simple procedure that does not harm your internet security. Ad blocking is not necessary for most internet users.

    Norton Internet Security: double click on the green 'globe' icon on the task bar at the bottom right of your screen. This will open up Norton. Click on 'Ad Blocking' from the main screen. Then click on 'turn off' from the right hand menu bar. Disabling this feature does NOT affect your firewall

    Zone Alarm Pro: turn off 'cookie control' and 'ad blocking'. Double click on the Zone Alarm icon on th taskbar at the bottom right of your screen, click on the privacy button, and move the relevant sliders to the 'off' position. Disabling these features does NOT affect your firewall.

    Anti-spyware or Anti-adware Products: these products are sometimes over zealous in protecting your privacy and prevent us from tracking your purchase. If you have such a product that runs continuously in the background (i.e. an icon is displayed on your toolbar on the bottom right of the screen) you should exit this product when attempting to earn Cashback.

  • How do I withdraw my Cashback?

    You can withdraw your Cashback by BACS transfer to your bank account, or you can make a donation to charity. Just got to 'Cashback Statement' and then click on 'Withdraw'.

  • My account is closing. How do I withdraw my Cashback?

    If your account is closing, for example if you leave your employment, you need to withdraw your Cashback within 10 days of your account being closed. You may do so in the normal way, just go to your account statement then 'Withdraw Cashback'

  • My item is faulty and I need to exchange it. Will I still be entitled to Cashback?

    When items are exchanged over the phone or in-store, this normally results in Cashback being rejected. This is because any amendments made to an order will create a new order reference number. The old order reference will then appear to relate to a cancelled order in the retailer's system, and this will cause Cashback to be rejected.

    Although in reality the order has not been cancelled, the retailer's Cashback system will show that it is cancelled. If the item was exchanged offline, i.e. over the phone or in-store, then this will not count as an online order and will therefore not be eligible for Cashback.

    If there are any problems with an order and you need to exchange items, we strongly recommend cancelling the order and creating a new one entirely online. Calling the retailer or visiting in-store will preclude any Cashback from being awarded.

  • Once I have requested a withdrawal, how long does it take?

    When you request a withdrawal it will show as 'Requested' on your account until it has been approved for payment. Once your withdrawal has been approved, your payment will usually be issued in the next 7 working days. After payment has been made, the status will change again to 'Paid'.

  • Combo deals

  • What are combo deals?

    Combo deals are a combination of online discounts, cashback and top up cards discounts.